Fees & Staff Payment
Henrietta’s Help @ Home (HHH) operates as an agency with the principle income generated from fees paid by clients who request single, reoccurring or specified contract placements of specialist staff and carers, previously screened and recommended by the agency.
New client registration fee:
$50.00 (non refundable) -
includes written proposal / agreement and meet'n'greet (child care, elder care, aged care) or first attendance as applicable.
$25 per attendance thereafter for any subsequent agency bookings
Casual bookings fee:
$25.00 per booking
Agency fees apply with each casual booking –
i.e. one time / reoccurring casual booking (e.g. weekly cleaner, regular after school care, short term contract of finite number of attendances to the client’s home).
Recruitment fee - by negotiation
When the agency is instructed to search/advertise and place a candidate to fulfil an employment contract with the client, whereby the staff member then becomes the client’s employee under terms set out by Fair Work Australia (i.e. inclusive of superannuation, holiday and leave conditions etc).
Annual contract fee:
Where HHH agency manages performance review, registration oversight, ongoing training and contract renewal for a permanent or ongoing contract, further fees may apply
$30 per candidate
Applies where a client requires 1 or more candidates for interview to fulfill a permanent or ongoing placement
Cancellation fees for confirmed bookings:
$25 - 24-36 hours prior to commencement (agency cost)
$50 – less than 24 hours prior to commencement ($25 agency cost, $25 to staff member towards loss of income)
$75 – less than 4 hours prior to commencement ($25 agency cost, $50 to staff member towards loss of income)
Payments to Henrietta Help @ Home:
bank transfer to our bank account with bank email confirmation to be received by the agency before the booking is finalized with the nominated staff member
automatic debit schedule for regular or ongoing placements
It is the client’s responsibility to advise HHH agency if:
going away (cease and restart dates to be provided)
service not required (public or other holidays)
termination or conclusion of service previously not advised
To avoid error or misunderstanding HHH agency cannot take
instruction from staff members regarding
client's bookings or changes.
Henrietta’s Help @ Home Staff payment:
HHH staff are either self-employed, independent sub-contractors or following negotiated ongoing appointment, become directly employed by our clients.
All staff/carers must be paid at the completion of each day’s attendance unless otherwise negotiated
Payments are paid in cash, by cheque or transferred to the HHH staff members nominated bank account.
Payments should not be made to HHH agency unless by prior arrangement
Self-employed or subcontractor staff members may have an Australian Business Number (ABN) and request to invoice clients for their services.
HHH agency maintains a continuous recruitment program, ongoing staff performance review and professional development, as well as all advertising and administration expenses.
Current recruitment policy also includes ensures education and disseminating information regarding the Child Safety Standards implemented by the Victorian Government effective 1 January 2017. For more information see - The Commission for Children and Young People http://www.ccyp.vic.gov.au/index.htm