Consistent with HHH’s rigorous and ongoing staff selection process - all staff have provided to the agency - proof of identity,

a current Police Clearance, attended an interview and had their reputation confirmed by previous employers, before they are recommended for work. They will have also signed a binding Henrietta’s Help @ Home Code of Conduct to meet the agency’s work standards and ethos.

 

While many experienced cleaners will instinctively organize a systematic clean of your house, any special requirements e.g. surfaces which require specific treatment or equipment which requires product knowledge - should be advised (preferably in writing) and discussed at the first attendance.

 

HHH office has available a comprehensive room-by-room cleaning checklist. This can be used to select items relevant to your home coordinated with the time allocated - either in consultation with the cleaner or prior to their arrival.

Home Managers assist with cleaning plus additional activities specific to the needs of the client or home. These may include changing bed and bathroom linen, assistance with linen (only) laundry plus if required - meal planning, shopping and or driving to appointments, cooking with additional fridge/freezer stocking. 
These activities attract hourly rates or expenses which are detailed in the Agreement. Clients may request additions as our relationship develops and their needs change. 

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The agency is available to assist or confirm work plans.

 

While it is usual for clients to supply cleaning products and equipment at their home, our cleaners can bring supplies if required. This must be notified at the time of booking and an additional charge will be levied as part of the total fee quoted.

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Scope of domestic cleaning duties - exclusions:

 

1. If household ironing is required a surcharge applies.

Please advise at time of booking and allocate appropriate time against other cleaning duties.

2. Cleaners should not be instructed to clean windows, do tasks which require climbing ladders or lift heavy items or equipment.

This is an Occupational Health and Safety standard and may compromise insurance if an accident or injury occurs.

3. Cleaning of venetian blinds, curtains, soft furnishing or special polishing of furniture or household items are also outside the scope of domestic cleaning.